Website Maintenance & Site Support

Web Maintenance & Support

Your website is a living asset. Treat it like one.

We design and build websites to last — but lasting well requires ongoing care. From routine software updates to responding when something goes wrong, a Vibe9 support plan ensures your site stays current, secure, and in capable hands.

Website Security Ongoing Maintenance

A website isn't a finished product.

Security threats evolve, software changes, and updates are an ongoing part of ownership.

Regular maintenance keeps your website secure, reliable, and easier to support over the long term.

01 Why maintenance matters

A neglected site is a vulnerable site.

If your site gets hacked, not only can it go offline, it can affect your search visibility for weeks or even months — with a direct impact on your business. Maintenance isn't one of those nice-to-have considerations. It's a priority.

Regular updates help keep your website secure, reliable, and easier to support over the long term.

For existing clients

If we built your site, we already know it.

We know the codebase, configuration, integrations, and history. There's no onboarding process or learning curve — support comes directly from the team that designed and developed it.

Whether you're already on a plan or have been managing updates as needed, we offer support options ranging from routine maintenance to ongoing design and development assistance.

New Collaborations

We also support existing Craft CMS websites built by other agencies and developers.

Whether you've inherited a site, outgrown your previous developer, or simply want a more experienced partner, we can help. We begin with a review of the codebase, plugins, and hosting environment, then recommend the appropriate level of support based on the site's needs.

With experience spanning nonprofits, law firms, associations, and major real estate developers, we've been working with Craft CMS since nearly its inception.

02 Explore Support Plans

All plans include regular Craft CMS updates. Higher tiers include priority response times, additional support hours, and dedicated design and development time. Major version upgrades are quoted separately unless otherwise noted.

  • The essentials — nothing more, nothing less.

    • One scheduled Craft CMS update per month
    • Critical updates applied promptly as released
    • No support hours included
    • Ideal for: sites that are stable and self-sufficient, but need someone keeping the software current.

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  • Entry-level support with a small buffer for questions and issues.

    • Monthly CMS software upgrades: all minor updates included; critical updates applied promptly as released
    • Up to 0.5 hours of technical support per month (email, or call for emergencies)
    • Major version upgrades quoted separately
    • Ideal for: sites with minimal day-to-day needs that occasionally require a quick assist.

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  • Reliable coverage for active sites.

    • Monthly CMS software upgrades: all minor updates included; critical updates applied promptly as released
    • Up to 2 hours of technical support per month (email, or call for emergencies)
    • 2-day turnaround on support emails (Monday–Friday)
    • No weekend support
    • Major version upgrades quoted separately
    • Ideal for: business sites where downtime or unresolved issues have real consequences.

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  • Comprehensive support with room for ongoing improvements.

    • Monthly CMS software upgrades: all minor updates, plus one major version upgrade per year; critical updates applied promptly as released
    • Up to 3 hours of technical support per month
    • Up to 1 hour of design or code modifications per month
    • 1-day turnaround on support emails (Monday–Friday)
    • 2-day turnaround on weekends
    • Ideal for: organizations that want a proactive partner, not just a break-fix relationship.

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  • Maximum coverage — recommended for multiple websites or mission-critical platforms.

    • Monthly CMS software upgrades: all minor updates, plus one major version upgrade per year; critical updates applied promptly as released
    • Up to 8 hours of technical support per month
    • Up to 3 hours of design or code modifications per month
    • 1-day turnaround on support emails (Monday–Friday)
    • 2-day turnaround on weekends
    • Ideal for: organizations managing multiple properties or sites where response time and availability are non-negotiable.

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03 Let's talk maintenance & support

Your site deserves better than fingers crossed.

Whether you're ready to put a maintenance plan in place or looking for a trusted partner to support an existing Craft CMS website, we'd love to hear from you.